Assignment
Assign conversations to the right teammate so every customer has an owner.
Shared inbox
One shared chat inbox for your whole team
Stop answering chats alone. Noxivo puts every client's website chats in one inbox your whole team can answer, with assignment, saved replies, summaries and an AI agent that handles the first reply. WhatsApp is coming soon.
Join the waitlistWhatsApp is coming soon. Today Noxivo works on website chat; early-access agencies get WhatsApp first.
Definition
What is a WhatsApp shared inbox?
A WhatsApp shared inbox lets a whole team answer one business WhatsApp number from a single dashboard instead of one phone. Every conversation is visible to the team, so nothing is lost when someone is off shift.
Noxivo starts with website chat: every client's website conversations land in one shared inbox. Conversations can be assigned to teammates, saved replies and conversation summaries speed up answers, and media is handled in place. WhatsApp is coming soon to the same inbox.
In action
Every chat, one inbox
Website conversations side by side, with the customer's details next to the chat.
Illustrative preview with a fictional business.
Features
Built for teams that answer all day
Everything a support or sales team needs to answer customer chats quickly and consistently.
Saved replies
Answer common questions in one click with replies your team writes once.
Conversation summaries
Catch up on a long conversation before you reply.
Voice notes and media
Listen to voice notes, read their transcription and see images in place.
CRM panel and leads
See the customer's profile next to the chat and save contacts as leads.
AI first reply
Let the AI agent answer in Darija, French or English, and take over whenever you want.
For agencies
One workspace per client
Agencies run customer chat for many clients at once. In Noxivo each client gets a separate workspace with its own website chat, inbox, AI settings and team, and you manage all of them from one agency login.
Team roles keep access tidy: invite people as owner, admin or agent, or create custom roles with exactly the permissions they need.
FAQ
Shared inbox questions
What is a WhatsApp shared inbox?
A WhatsApp shared inbox lets a whole team answer one business WhatsApp number from a single dashboard instead of one phone. Noxivo's shared inbox works this way for website chat today: conversations can be assigned to teammates, and saved replies and conversation summaries speed up answers. WhatsApp is coming soon to the same inbox.
Does Noxivo's inbox work with WhatsApp today?
Not yet. Today the inbox handles your clients' website chats. WhatsApp is coming soon, and early-access agencies will be the first to get it.
Can several people answer the same chats?
Yes. Everyone on the team works from the same Noxivo inbox, so several teammates can handle one client's conversations at the same time.
Can I keep each client's conversations separate?
Yes. Each client has its own workspace with its own website chat, inbox, AI settings and team, and you switch between them from one agency login.
How do website chats reach the inbox?
Add the Noxivo web chat widget to the client's website with one script tag and choose which domains may load it. Website messages arrive in the client's shared inbox.
Can I control what each teammate can do?
Yes. Invite teammates as owner, admin or agent, or create custom roles with exactly the permissions they need.
Get early access
Be one of the first agencies to answer every client's chats as a team with Noxivo.