Free text, not menus
Customers ask in their own words; the agent answers the actual question.
AI agent in Darija
An AI chat agent that replies in Tunisian Darija
Noxivo's AI agent answers your customers on website chat in Darija, French or English, using each client's own tone, offers, FAQ and product catalog. Your team takes over whenever a human is needed. WhatsApp is coming soon.
Join the waitlistWhatsApp is coming soon. Today Noxivo works on website chat; early-access agencies get WhatsApp first.
Definition
What is a WhatsApp AI agent?
A WhatsApp AI agent is software that reads incoming WhatsApp messages and writes replies on a business's behalf, using that business's own information instead of fixed menus. Customers write the way they normally do, and the agent answers the actual question. Noxivo's agent does this on website chat today; WhatsApp is coming soon.
In Noxivo, every client workspace has its own agent. It is configured in Brand Intelligence with the brand's tone, offers, FAQ, product catalog and the things it must never say, so a fashion boutique and a dental clinic each get answers in their own voice.
AI agent vs chatbot
Why not a menu chatbot?
A menu chatbot asks customers to press 1, 2 or 3 and breaks as soon as someone types a real question, sends a voice note or mixes languages. That is exactly how most customers in Tunisia write in chat.
Noxivo's agent reads free text instead. It understands the question, answers from the brand's own information, and when the request is something it should not handle, your team takes over from the shared inbox.
Grounded in your brand
Replies use the client's tone, offers, FAQ and catalog, plus a list of things it must never say.
Humans stay in control
Choose which channels and tags the AI answers, and take over any conversation.
In action
Darija in, Darija out
A customer asks in Arabizi about a dress, its price and delivery. The agent answers in the same style and sends the order link.
Illustrative preview with a fictional business.
Languages
Tunisian Darija, French and English
Customers in Tunisia switch between Darija, French and English, often in the same message. Darija is written both in Arabic script and in Arabizi, the Latin-letter style with numbers such as "3andkom" (do you have), "9adech" (how much).
Noxivo detects which language and script each customer used and replies the same way. Voice notes are transcribed, so spoken questions get answered too.
Brand Intelligence
Teach the agent each client's brand
Brand Intelligence is where you set up the agent for each client workspace. You can preview a reply before customers ever see one.
Tone and style
Warm, short, formal: describe how the brand talks and the agent follows it.
Offers and FAQ
Delivery rules, opening hours, promotions and common questions the agent should answer.
Never-say rules
Things the agent must never promise, such as unlisted discounts or delivery dates you can't keep.
Product catalog
Products with images and stock, so the agent answers product questions with real data.
Reply preview
Type a test message and see the reply before going live.
Human handoff
Your team sees every conversation in the shared inbox and can take over in one click.
FAQ
AI agent questions
What is a WhatsApp AI agent?
A WhatsApp AI agent is software that reads incoming WhatsApp messages and writes replies on a business's behalf, using that business's own information instead of fixed menus. Noxivo's agent works this way on website chat today, set up per client with its tone, offers, FAQ, product catalog and the things it must never say. WhatsApp is coming soon, and early-access agencies get it first.
Does Noxivo work on WhatsApp today?
Not yet. Today Noxivo's AI agent answers on your clients' website chat. WhatsApp is coming soon to the same inbox, and early-access agencies will be the first to get it.
Does the AI understand Darija written in Latin letters?
Yes. Noxivo detects Tunisian Darija written in Arabic script and in Arabizi, the Latin-letter style with numbers such as "3andkom" or "9adech", and replies in the same style the customer used.
Can it answer voice notes?
Yes. Noxivo transcribes customer voice notes so the AI agent and your team can read and answer them.
What happens when the AI shouldn't answer?
You choose which channels and tags the AI answers. Any teammate can take over a conversation from the shared inbox at any time, and the AI stops replying in that conversation.
Is the dashboard in Arabic or French?
The dashboard interface is in English. The AI agent's replies to your customers are multilingual: Tunisian Darija, French and English.
Get early access
Be one of the first agencies to run a Darija-speaking AI chat agent for clients, and the first to get WhatsApp when it arrives.